Terms & Policies 

Updated On: 10|Jan|2026

1. USER AGREEMENT

Welcome to BlueGem Papers (“Company”, “we”, “our”, “us”). By accessing our website, communicating with us, or using any of our products and services, you agree to be legally bound by the terms of this User Agreement, along with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

*Shipping Policy is only applicable when the order is placed. 

This User Agreement governs the conduct of:

• Visitors browsing the website

• Individuals submitting inquiries or requesting quotations

• Customers placing orders
  

• Anyone interacting with our services online 

By continuing to use our website, you acknowledge that you have read, understood, and accepted all the policies listed here. These terms are designed to ensure clarity, transparency, and a secure experience for every customer.

2. PRIVACY POLICY

At BlueGem Papers, we put your privacy at heart of everything and are committed to ensuring the security, confidentiality, and responsible management of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information.

2.1 Information We Collect

We may collect some personal and semi-personal information in the following categories:

Personal Information

• Full name
  

• Phone number
  

• Email address
  

• Business name
  

• GST details (if applicable)
  
  

Order & Delivery Information

• Billing address
  

• Shipping address
  

• Product requirements
  

• Order history
  

• Payment method (excluding sensitive banking data; we never store card details)
  
  

Technical & Usage Information

• IP address
  

• Device type
  

• Browser type
  

• Pages visited
  

• Cookies and usage logs
  

• Analytical data for website performance
  
  

Communications

• Queries submitted
  

• Emails exchanged
  

• WhatsApp or phone communications specific to the order
  
  

We collect only the information necessary to fulfil your request or improve your user experience.

2.2 How We Collect Information

Most of the information is collected through:

• Website forms
  

• Quotation requests
  

• WhatsApp / call inquiries
  

• Email communication
  

• Cookies and analytics tools
  

• Order placement forms
  
  

No hidden or unauthorized data collection occurs. 

2.3 How We Use Your Information

We use the collected information for legitimate business purposes, including:

Order Fulfilment

• Processing orders
  

• Manufacturing and dispatching products
  

• Shipping updates and tracking
  
  

Communication

• Responding to queries
  

• Providing order updates
  

• Sending important transactional messages
  
  

Business Operations

• Improving product quality
  
  

• Enhancing website functionality
  
  

• Maintaining internal records
  
  

• Preventing fraud or misuse
  
  

Customer Experience

• Customizing recommendations
  
  

• Understanding user behaviour to improve services
  
  

Our website does not use your information for anything unrelated to your order or experience. 

2.4 Cookies & Tracking Technologies

We use particular cookies and similar tracking tools to improve your browsing experience on our website. These technologies help us enhance website performance, understand user behaviour, and deliver a faster, personalised experience.

Types of Cookies We Use

*Essential Cookies: Required for core functions such as secure browsing, cart management, and checkout. 

Analytics & Performance Cookies: Used to measure how visitors use our website such as pages visited, time spent, and loading speed. These help us improve overall site performance.

Functionality Cookies: Remember your preferences (like language or recently viewed products) to make your browsing more convenient.

Third-Party Cookies: Placed by trusted services such as payment gateways, analytics tools, or live chat support to ensure smooth functionality.

2.5 Data Protection & Security

We implement multi-layered protection measures to safeguard your data from:

• Unauthorized access
  
  

• Loss or damage
  
  

• Misuse
  
  

• Alteration
  
  

Our website does not store sensitive payment details such as full card numbers, CVV, or UPI credentials.

2.6 Sharing of Information

We never sell, share, rent, or trade your personal information to third parties for advertising or commercial gain.

We only share necessary details with trusted entities strictly for order fulfilment. We may share some of your details with;

• Delivery partners
  
  

• Logistic providers
  
  

• Payment processors
  
  

• Internal operational staff
  
  

All third parties are obligated to maintain confidentiality. They never share, sell or rent any of your details for any unauthorized use. 

2.7 Your/User Rights

You have the right to delete, customize or check any information collected. You may request:

• Access to your personal information
  
  

• Correction of any inaccurate details
  
  

• Deletion of your data (subject to transaction records required by law)
  
  

• Restriction of processing your data

Simply contact our support team to access or remove your personal details. 

2.8 Retention of Information

We retain information only for:

• Legal compliance
  
  

• Business records
  
  

• Service improvement
  
  

We do not retain unnecessary data beyond legal or operational requirements.